Three Piece Co., Ltd., the operator of MIRAKU Tokyo In-Room Massage (“MIRAKU,” “we,” “us,” or “our”), respects the privacy of our customers and handles personal information carefully and appropriately.
1. Information We Collect
When you make an inquiry or reservation, we may collect information including:
Your full name
Telephone number and email address
Hotel name, address, and room number
Preferred appointment date and time
Selected treatment and duration
Number of guests
Therapist preferences and treatment requests
Information required for payment
Details provided through inquiries or customer support
2. How We Use Your Information
We use personal information only when reasonably necessary for the following purposes:
To receive, confirm, change, or cancel reservations
To arrange and provide our services
To contact customers regarding appointments
To confirm service locations and coordinate therapist arrivals
To process and confirm payments
To respond to inquiries, requests, or complaints
To maintain service quality and improve our operations
To prevent fraud, misuse, and other unauthorized activity
To comply with applicable laws and regulations
To send service information or promotional communications where the customer has provided consent
3. Sharing of Personal Information
We do not sell or disclose personal information to third parties except when:
It is necessary to provide or arrange the requested service
Information must be shared with a therapist, payment provider, booking platform, or other service provider involved in fulfilling the reservation
The customer has given consent
Disclosure is required by law or requested by a competent authority
It is necessary to protect the safety, rights, or property of a customer, therapist, MIRAKU, or another person
Information shared with therapists is limited to what is reasonably necessary to provide the requested service.
4. Payment Information
Payment is generally required before treatment begins.
Depending on the selected payment method, payment information may be processed securely by an authorized third-party payment provider. Such information is handled in accordance with the payment provider’s security standards and privacy policy.
MIRAKU uses payment-related information only for payment processing, transaction confirmation, refunds where applicable, fraud prevention, and legally required recordkeeping.
5. Protection of Personal Information
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information is limited to staff members, therapists, and service providers who require it for legitimate business purposes.
6. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to provide our services, respond to inquiries, maintain transaction records, and comply with applicable legal and accounting obligations.
7. Requests Regarding Personal Information
Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable laws and legitimate recordkeeping requirements.
Please contact:
MIRAKU Tokyo In-Room Massage
Email: info@miraku.tokyo
Telephone: [Telephone number]
Cancellation Policy
We understand that travel plans and schedules may change. If you need to cancel or modify your reservation, please contact us as early as possible.
The following cancellation fees apply:
Cancellation within one hour of the scheduled arrival time: 50% of the reserved treatment fee
Cancellation after the therapist has arrived at the designated location: 100% of the reserved treatment fee
No-show or inability to contact the customer after arrival: 100% of the reserved treatment fee
Requests to change the appointment time within one hour of the scheduled arrival time may not be accepted due to therapist and transportation arrangements.
If the treatment begins late due to circumstances on the customer’s side, the scheduled finishing time may remain unchanged.
Cancellation Due to MIRAKU
If we are unable to provide the confirmed service due to circumstances attributable to MIRAKU, no cancellation fee will be charged. Any payment already received for the affected service will be refunded as appropriate.
Changes to This Policy
We may update this Privacy Policy and related information when necessary due to changes in our services, operations, or applicable laws.
The latest version will be published on this website.
Last updated: [August 25th, 2026]
