Privacy Policy

1. Scope and operator

This Privacy Policy applies to MIRAKU, an in-room and mobile massage service operated by Three Piece Co., Ltd. in Tokyo, Japan. We handle personal information in accordance with applicable Japanese law.

2. Information we collect

Depending on how you contact or book with us, we may collect:

• Your name, telephone number, email address, and messaging-app contact details.
• Your hotel or property name, address, room number, preferred appointment time, course, duration, therapist preferences, and number of guests.
• Information you choose to provide about health conditions, injuries, allergies, pregnancy, pressure preferences, or other matters relevant to providing a safe service.
• Booking history, communications, feedback, and transaction or receipt information.
• Technical website data such as IP address, browser type, device information, access time, referring page, and cookie data.

3. How we use your information

We use personal information to:

• Respond to enquiries, confirm availability, arrange therapists, and provide requested services.
• Process payments, issue receipts, and maintain transaction records.
• Communicate service details, changes, safety information, and customer support.
• Respect relevant health, allergy, access, and service preferences.
• Prevent misuse, protect customers and therapists, and resolve complaints or disputes.
• Improve our website, booking process, operations, and service quality.
• Comply with legal, tax, accounting, insurance, and regulatory obligations.

4. Sharing and service providers

We do not sell personal information. We may share only the information reasonably necessary with assigned therapists, booking and communications providers, payment processors, website hosting and analytics providers, professional advisers, insurers, or public authorities where required by law. These providers may process information on our behalf for the purposes described in this policy.

Some communications or technology providers may process data outside Japan. Where applicable, we take reasonable steps to select and use providers with appropriate safeguards.

5. Payment information

Card and electronic-payment details are generally handled directly by the relevant payment provider. MIRAKU does not intentionally store complete card numbers or security codes. Payment providers process information under their own privacy policies and security standards.

6. Cookies and website data

Our website may use essential cookies and similar technologies to operate booking features, remember choices, measure site performance, and understand how visitors use the website. Third-party content or review widgets may also set cookies under their own policies. You can limit cookies through your browser settings, although some functions may not work as intended.

7. Security and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, alteration, or disclosure. We retain information only for as long as reasonably necessary for the purposes described above or as required by law, after which it is securely deleted or anonymized where practicable.

8. Your choices and rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to withdraw consent where processing is based on consent. We may need to verify your identity and may retain certain information where required by law or for legitimate business purposes.

9. Children

Our services are not directed to children booking independently. A parent or legal guardian should contact us regarding any service involving a minor.

10. Updates to this policy

We may revise this policy when our services, practices, or legal obligations change. The current version and its effective date will be posted on this page.

11. Contact us